FAQs   (Frequently Asked Questions) General Questions What is Netopia Web Site by Netopia? How do I get a Web site? How does Netopia Web Site work? How much does a Web site cost? What does my Web site service include? How will visitors find my Web site on the Internet? How do I get customer support for my Web site? Modifying Your Web Site How do I edit my Web site? Can I add more disk space to my Web site? Where will my Web site reside? Can I edit the HTML pages in my Web site? Compatibility Questions What does a person need to visit my Web site? Can I control access to certain areas of my Web site? General Questions What is Netopia Web Site by Netopia? Netopia Web Site by Netopia offers the best way to put your business on the Web with no assembly required. By going through a simple two step signup process, you can establish a professional looking, personalized Web office for yourself or your business. Your web site even has built-in powerful communication and collaboration capabilities. Choose from one of professionally designed templates and your Web pages will be live on the Internet in less than 10 minutes. Absolutely no HTML, design, or programming experience is required. With your Netopia Web Site, you can: Attract customers and partners Use your Web site to increase your sales and marketing efforts Communicate information about your products and services Take advantage of our custom templates, eliminating the need to have someone design Web pages for you. Use Public and Private folders to exchange files with visitors Post graphics, photos, and links to other Web pages Netopia Web Site increases your sales and marketing efforts by establishing a cost-effective presence on the web. You can utilize Netopia Web Site's powerful tools to dramatically increase the quality of your customer service and the visibility of your business. You select the most appropriate Web pages for your specific business from a library of professionally designed templates. There are templates for organizations offering services and selling products as well as custom templates for specific industries, including real estate, financial planning, recruiting and travel. Each template offers content pages such as a Home Page, About Us, Frequently Asked Questions, Contact Information, and more. Every page can be personalized with your information by completing simple Web-based forms. How do I get a Web site? To get your Web site, click on the Sign Up button and complete the two easy steps. The process should take less than ten minutes. Your first month of service is free, but you will need a valid credit card to complete the sign-up process. After successfully completing the sign-up process, you will be given your Web site web address and you can begin moving in immediately. How does Netopia Web Site work? Once you go through the sign-up process, your Web site is created automatically. It is hosted on the Internet for you and is immediately available so that anyone with a Web browser can visit your Web site. Initially, your Web site will contain sample graphics, links, and content to give you examples of how you can personalize it. As soon as your Web site is open, you can begin changing the text, uploading your own pictures and decorating your Web site any way you like. How much does a Web site cost? Your first month is free, giving you a no-risk opportunity to try the Web site service. You will be billed only when you elect to keep your Web site open past the initial 30 day trial period. The Netopia Web Site service costs $17.95 per month, or $179/year ($36 savings). This includes 10 megabytes (MB) of disk space for storing files, folders, pictures, etc. that you use to personalize your practice. What does my Web site service include? Your Web site service includes web pages you can quickly and easily personalize, integrated communication capabilities, 10MB of storage for files, graphics and other documents, and a wide range of collaboration tools. These tools include: Public and Private folders for exchanging files with anyone who has internet access Areas to post your graphics, photos and favorite Web page links to share on the Web Listing in the Netopia Web Site Directory How will visitors find my Web site on the Internet? In order to be found by an Internet Search engine, such as Yahoo! or InfoSeek, Web pages use an embedded code called a Meta tag. Meta tags are part of the HTML code and contain things such as keywords, or a short description of the Web page, that are indexed on the Search engine. Your web site comes with an area to add customizable Meta tags in the HTML coding. You will need to have your meta tag keywords and descriptions prepared before submitting your site to the Search Engines. Meta tags can be created by going to the Private Page (be sure to "Sign In" first) and selecting the link "Set Your Site Keywords" under the Web Site Promotion banner. For more information on Meta tags and registering with Search Engines, go to Tips and Tricks In addition, you can obtain a custom domain name (i.e., www.yourpractice.com) for your Netopia Web Site web site. Go to the Custom Domain Name page to see if your name is available and to sign up. Note: You must first sign up for a Netopia Web Site before obtaining a custom domain name. Click here for important info about choosing a custom domain name. How do I get customer support for my Web site? If you need customer support, you can first review the additional topics in this Questions & Answers section which may have the information that you need. Also, you can select the Customer Support link to submit questions and receive a response via email. Top Modifying your Web site How do I edit my web site? Editing your Web site is easy. First, click on the Sign In ... link on the Home page of your web site. Enter your user name and password when prompted. You can now make any edits to your Web site. Remember, when you make changes, you need to save them by clicking on the Save button. When you are finished editing a specific area, click Save and then click on the red Exit button. The changes you made will now appear in your Web site. If you do not see the changes, click on your browser's Reload or Refresh button. Can I add more disk space to my Web site? When you move in, you will have 10 MB of disk space for your Web site. You can add disk space whenever you want. Once you determine whether or not you need more disk space, you can purchase more disk space in increments of 10MB. Each additional 10 MB of disk space costs $2.95 per month. Can I edit the HTML pages in my Web site? You can not manually edit the HTML used to create pages for your Web site. You can customize certain aspects of the office by enabling or disabling features and adding your own text, graphics and links. Additionally, you can use HTML tags in most of the text areas of your web site. For example, you can bold text, add bullets, and use other HTML formatting. Where will my Web site reside? Your web site will reside on a server with the address site.netopia.com. Your account name will be used to create your Web site address on this server. For example, Dr Jones' Web site address would be site.netopia.com/drjones Top Compatibility Questions What does a person need to visit my Web site? Netopia Web Site allows anyone with a Web browser to visit your site. Visitors accessing your Web site should use Netscape Navigator 3.02 and above with JavaScript Support, or Internet Explorer 3.02 and above with Authenticode 2.0 and JavaScript Support. Netopia Web Site owners should use Netscape 4.0 or higher or Internet Explorer 4.0 or higher. Can I control access to certain areas of my Web site? Yes. You can password protect folders so that only certain visitors with a login and password that you assign can view and download files. These passwords are separate from your owner password. Only someone possessing your unique account name and password can change the setup of your Web site. Top